Wholesale Policy

Eligibility

By ordering you certify that you are a business recognized at the federal and state level to make tax-exempt purchases for the purpose of resale. If you are in the state of Michigan you must provide a resale permit number. All other businesses are required to provide a Federal Tax ID number.

Packaging for Resale

Do not remove the warning labels from the product. It is the retailer's duty to ensure that Tilt products are sold including the packaging (if warning label is on the packaging), warning sticker (if warning sticker is loose in product carton), and affixed warning sticker (if warning label is applied to the product).

Minimums

No minimum order amount is currently in place.

Payment

Payment is due upon shipping. We accept VISA, Mastercard, and American Express. We do not currently accept checks and bank transfers. We do not currently offer credit terms.

Wholesale Shipping Policy

View TILT’s complete shipping policy here.

TILT charges an additional flat fee of US$65.00 for lift gate and short truck accessory services.

*Please note that the actual cost for lift gate service is normally around US$130, so Tilt is sharing the cost of this service with the Retailer whenever required by the retailer.

Wholesale Return Policy

Wholesale Return Policy supersedes other return policies.

You can return scooter parts that are in like new condition within 60 days for store credit. Like new means:

  • All parts must include all hardware and packaging. Parts must be un-ridden and only no signs of assembly.

Retailer pays return shipping. Returns are subject to 15% restocking fee.

Returns will be refunded to the original credit card that was used for your purchase. Please allow 14 to 18 days for us to process the credit to your card. It may take up to two (2) or three (3) billing cycles for your credit to appear on your statement.

For returns over 60-days, Tilt does not provide any support.

Availability

All products are assumed in stock and available immediately unless otherwise stated. If we made a stocking mistake, TILT Customer Service will issue a refund for the amount of the unavailable product and contact you.

Discounts

All North American wholesale accounts receive a 44.0% discount from MSRP. No other discounts may be applied to wholesale orders.

All prices are subject to change without notice.

Order Process

You must be logged in to view and purchase at wholesale pricing. If products are added to the cart before logging in, the wholesale discount may be applied incorrectly.

A quick order page can be found under My Account > Quick Order.

Order Cancellations

Orders may be revised or cancelled before the order ships. TILT does not store credit card information and can not charge for additional amounts without creating an additional invoice.

Restrictions

Items may not be resold through marketplaces such as Amazon, eBay, etc and may only be resold through the retailers brick and mortar store or the retailers own website.

Items include all of TILT and Friendly products.

Minimum Advertised Price

Items may not be advertised as less than MSRP as listed on www.tiltlife.com.

Warranty

We're in the scooter industry. Warranties are as much customer service as they are a brand standing behind their products. The reality is that products always break. When a rider breaks a part in a way that we determine is premature, both the retailer and Tilt have a duty to service the customer. Shipping and associated costs of warranty are seen as cost of doing business as a retail store and are neither reimbursed nor credited by Tilt.

You and your store agree to fulfill warranty claims per Tilt's Warranty Policy. As long as the product replaced is within Tilt's Warranty Policy, Tilt will, within its own discretion, either 1) refund the retail store 2) ship the replacement to the retail store or 3) on rare occasion ship the product directly to the consumer.

For United States of America retailers doing business outside of the United States of America, the only solution a refund to the store. The retail store is required to send a Tilt replacement product to the rider. This is due to the retailer working outside of Tilt's normal scope of business.

For retailers outside of United States of America (Canada, Mexico, Chile, etc. ) the only solution is a refund. This is to avoid the consumer paying import taxes which the retail store takes on as a cost of doing business. Tilt does, however, add 0.5% to the refund to cover the credit card company's currency conversion cost. Additionally, Tilt understands that the conversion rate differs over time, but over the span of many years of doing business, the cost averages out. Tilt only provides credit at the current date conversion rate.

Warranties must be emailed to Tilt within 14-days of the claim in order to receive a solution from Tilt. 

Accounts

TILT has the right to open accounts, close accounts, and refuse service at its own discretion. No written and verbal notice is required.